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Contact Information
| Address | 10th Floor, Pavilion Business Square by KK Group, Unit No. 1002 to 1005, SG Barve Marg, Police Colony, Kurla, Mumbai, Maharashtra 400071, India |
|---|---|
| Website | http://www.zamaorganics.com/ |
| Location | 19.0609990, 72.8843650 |
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Reviews
I am extremely disappointed with my recent order of strawberries from Zama Organics, which I placed on 15th April. Not only were the berries much smaller than expected, but a significant portion of the batch arrived rotten. Most disturbingly, I discovered 3–4 worms immediately upon unboxing the delivery. I usually trust organic brands for quality and safety, but receiving infested and decaying fruit is completely unacceptable and unhygienic. I would not recommend ordering these until their quality control improves significantly......
I’ve been ordering from Zama Organics for the past couple of months because I genuinely wanted to support a brand that promotes organic, high-quality produce.
Unfortunately, my experience has been consistently frustrating and disappointing.
Despite charging premium prices, the fruits and vegetables frequently arrive in poor condition — not fresh and often damaged in transit. I continued ordering for several weeks hoping these were occasional lapses and that the service would improve, but the same issues have repeated across multiple deliveries.
While the customer support team is always quick to apologise, nothing has actually changed. When customers are paying a premium for “organic” produce, basic quality, freshness, and proper handling during delivery should not be optional.
Repeated apologies without any visible improvement in service or quality make the entire experience feel careless and frustrating for loyal customers.
After several disappointing orders, I’ve decided that I will no longer be ordering from Zama Organics. I hope the company takes customer feedback more seriously and addresses its quality control and delivery handling, because the concept is great — but the execution has been consistently poor.
The quality is excellent—you can immediately tell it’s pure and minimally processed from its light texture and natural aroma. It works beautifully for everyday cooking, and doesn’t feel heavy or greasy.
The packaging is also very well done. It feels premium, is sturdy, and ensures the oil stays fresh.
Overall, a great choice if you’re looking for a healthier, high-quality cooking oil with reliable packaging.
The produce is of very good quality but the delivery experience is very unprofessional. There is no option for booking a slot ('any time before 7.30 pm' is not a slot) and the feeling is that somebody will be waiting endlessly for the produce to arrive.
This was my first order from your website, and it was a complete disappointment. I paid the full amount upfront, yet I was forced to pay extra for delivery – that's unfair!
I called customer support right away. The agent listened to my issue and said she'd check with the delivery person and call back. I never heard from her. I tried calling again multiple times, but she never picked up.
The real problem Your Porter delivery guy went to the wrong location, despite my correct address and pincode entered during checkout. When I told him, he refused to come to my actual address and demanded extra payment to deliver. I had no choice but to pay more.
If you're running a business, at least provide proper support! Attend calls, resolve issues – that's basic customer service. You've partnered with the wrong delivery service. Never ordering again.
Worst experience ever........