Paris Bakery

A nostalgic visit after many years. Have to try their batasa and rum cake.

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Very pure like those days. Old charm of mumbai.

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Extremely Disappointing Service – Loyal Customer Treated Poorly.

I have been a regular customer of Paris Bakery for years and have always purchased cheese Batasha from here. Unfortunately, my recent experience has been extremely disappointing and unacceptable.

The last batch of Batasha I received was horribly made and completely inedible. I genuinely wanted to return the unopened packet and sent my driver to the shop, but the owner’s brother Behram flatly refused, stating a zero return policy, with absolutely no willingness to listen or understand the issue. All he kept saying is that he is just managing the shop in Danesh’s absence .
And he has no say in anything..
This is shocking, especially for a long-standing customer.

What is even more frustrating is that when customers visit the shop, the owner is more than happy to offer multiple items to taste and strongly encourage purchases. However, when a customer has a genuine quality complaint and wants to return a defective product, there is zero accountability and zero courtesy.

This kind of one-sided customer service is ridiculous and deeply disappointing.

Quality has clearly gone downhill, and the way loyal clients are treated is unacceptable.
Despite being very fond of their batashas, I can confidently say that I will never step into this shop again.

Paris Bakery has lost a loyal customer due to poor quality and even poorer customer handling.

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Overall, their baked goods are good, but their ARROGANT ATTITUDE is in need of improvement! Both brothers need to learn Humility.

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I use to eat batasa, cheese fingers and khari since my childhood. My dad use to bring it all the time. Nowadays i stay in pune so most of the times someone would go pick up my cravings and i would get in pune. But recently i got few things for my family , the taste which i had is long gone. Prices increased quality downgraded . First the batasa used to melt in mouth. Now it had a hard crunch to it and flavour taste was something that was not good. Similarly cheese fingers and khari too. The shrew berry i tried new on recommendation but i guess our kayani bakery is still at top of the game. I guess time changes and so do the paris bakery . I heard the old uncle who used to be at counter has passed away . Om shanti too his soul. And his sons have taken over. Hope the Receipe will always remain a mystery if the change is not adapted. Hopefully it was me who must have a bad day..

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