About
N M Hotel has developed expertise in hospitality over the years, becoming a go-to option for customers across Mumbai. N M Hotel has made a mark through consistent and quality-oriented service delivery. Earning a excellent rating of 4.2 out of 5 from 63 customer reviews, N M Hotel is appreciated by clients for its consistent service.
Contact Information
| Address | Bunglow 12-C, Ganesh Mandir Lane, Mhada Rd, Swastik Cooperative Housing Society, SV Patel Nagar, Andheri West, Mumbai, Maharashtra 400053, India |
|---|---|
| Website | http://www.nmhotelmumbai.in/ |
| Location | 19.1345050, 72.8206380 |
Categories / Tags
Reviews
Please prefer staying on the roads before you check into this hotel. Worst place stay even for night. Dirty untidy stinky rooms, and the behaviour of the staffs are even worse they don’t cooperate, donot help and provide anything from their end not even water. Very rude persons
Please don’t visit here
Worst experience I have had with the rooms, very dirty rooms, bathrooms and they stink very badly.
Very shady staffs and management. The staff and manager are very rude in behaviour, you won’t get any facilities from the hotel, no complimentary, no breakfast. I even asked for hot water to drink they didn’t provide that to me also misbehaved with my mother. I will ask not to stay here even for a night
Very poor experience and generally an uncomfortable atmosphere.
The issues:
- During the first night we were woken by slamming doors at 3am and 4am.
- During the second night there was what could only have been fire crackers set off at 1am. This was very concerning and dangerous, and when i asked the staff they laughed and lied about the cause of the noise.
- The AC does not work
- There is no ventilation and so the room smelt
- The duvet cover was ripped completely along two edges so the duvet itself was not covered - this is very unhygienic
- The bed sheet also had cigarette burns on it
- The TV did not work properly.
- Their laundry service returned our clothes wet, which meant we have to travel with damp clothing and will have to repay for them to be cleaned.
- No “free breakfast” as advertised, not even a kettle or tea/coffee making.
- No filter water for us to use as we please, so we had to ask them to fill our bottle up each time which is inconvenient.
- The place does not look like the photos.
Pros:
Cons:
• No free breakfast as advertised.
• AC didn't work.
• The duvet sheet was ripped and the bedsheet had cigarette burns. The replacement sheets were also ripped and burnt.
• Laundry came back wet and they didn't return my laundry bag. When I asked for it back, they giggled and said it was missing.
• We were woken at around 1am to firecrackers going off in the hallway, followed by raucous laughter, screams and banging. Once it had calmed down, I spoke to reception to see if everything was okay, they shooed me away and wouldn't say anything.
• General uncomfortable atmosphere with the staff.
I had a great stay at N M hotel. The team is very kind, helpful, and friendly. They are always available for any request, question or friendly conversation! The room is nice and spacious, with comfortable bed, big wardrobe, TV, Ac, and fan. The bathroom is great too.
The hotel is in a quiet neighborhood, few minutes away by walk to the main busy road and market/shops, which felt like a perfect combination of calm but not too secluded that you are too far from everything.
Thank you for your hospitality and service!