About
specializing in lodging and lodging, Hotel Heraa International - Grant Road offers dependable solutions tailored to the needs of its clients. Hotel Heraa International - Grant Road is well-regarded through consistent and quality-oriented service delivery. Holding a strong excellent rating of 4.2 out of 5 from 265 customer reviews, Hotel Heraa International - Grant Road is appreciated by clients for its consistent service.
Contact Information
| Phone | 099201 04105 |
|---|---|
| Address | First Floor, Wassiamul Building, C18, Maulana Shaukat Ali Road, above Shoe Bazar, Grant Road East, Shapur Baug, Girgaon, Mumbai, Maharashtra 400004, India |
| Location | 18.9616082, 72.8194675 |
Categories / Tags
Reviews
Yeah it was a short stay but what made me disappointed was that I made an incorrect booking which I requested them to allow or consider. I was supposed to check in on 24th and check out on 26th instead I did booking for 25th and check out on 27th, so not only they didnot manage a room for me on 24th which I had to manage and pay for a booking at nearby hotel, but also they didnot consider my check in 26th, I had to pay the full money.
I mailed to them but they didnot reply neither the manager understood or even consider a rebate or anything.
BE ADVISED
At 1AM on the way from the airport (I called earlier to inform them of my late flight and check in) they cancelled my reservation claiming that I myself cancelled and that in the meanwhile my reservation slot had veen filled (which is impossible via the Internet after midnight). They simply sold out my reservation to the highest bidder leaving us to scramble to find a room in one of the worlds ugliest cities in the wee hours of the morning. Booking sites should stop carrying them.
Very disappointing stay.
The room had cockroaches, which is completely unacceptable for any hotel, let alone one charging these rates. Cleanliness is clearly not a priority here.
The staff was unprofessional and rude throughout the stay. The bellboy behaved as if he was part of management, spoke arrogantly, and seemed more interested in extracting tips than actually helping guests. Guests are not treated with basic respect.
The building looks old and poorly maintained, and the overall experience does not match the rating shown online.
Would not recommend this hotel unless major improvements are made in hygiene, staff training, and guest handling.
Very bad experience. Manager behaviour is very rude, he behaves like we are his servants. Hotel don't have even parking facility. They order us to park in petrol pump and charged extra 400 for parking. They demanded money on every food, snacks, water delivery. Rooms are very narrow. They don't have even food / restaurant facility, they provide everything from outside and even don't give any bill. Worst experience. Not suggest to go there.
-Staff is very helpful and co operative, and provided good service, but rooms needs to be pest free.
-Adding a kittle with tea bags will ad more value to the cost.
- And most importantly, tiny shower gel
Bottles And a tiny good quality shampoo refill bottle would give a pleasant experience, Re 1 clinic plus sachets and cheap looking soap bar makes hotel look very cheap.
-And I appreciate the 24\7 hot water with clean bath rooms.
Over All the staff behavior is very good and they are always ready to help. Hopefully I may see the changes here in my next visit to Mumbai
All the best👍👍