Urban Ladder - Furniture and Decor Store in Lower Parel
About
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Contact Information
| Phone | 081692 31227 |
|---|---|
| Address | Gala No 14, Ground Floor, Janta Industrial Estate, Senapati Bapat Marg, opposite PALLADIUM MALL, Lower Parel West, Lower Parel, Mumbai, Maharashtra 400013, India |
| Website | https://www.urbanladder.com/ |
| Location | 18.9937324, 72.8254339 |
Opening Hours
| Monday: 10:30 AM – 9:30 PM |
| Tuesday: 10:30 AM – 9:30 PM |
| Wednesday: 10:30 AM – 9:30 PM |
| Thursday: 10:30 AM – 9:30 PM |
| Friday: 10:30 AM – 9:30 PM |
| Saturday: 10:30 AM – 9:30 PM |
| Sunday: 10:30 AM – 9:30 PM |
Categories / Tags
Reviews
Visited the urban ladder lower parel store to explore furniture options. The collection was impressive and the showroom was well organized. Good quality furniture with wide variety of designs. Staff was friendly and helpful in explaining product details . I Recommend urban ladder lower parel store if someone wants to buy furniture for their home.
Not satisfied and very unhappy with the incompetent service from Urban Ladder. Bought a bed and sofa worth more than a lakh rupees. Both had defective parts when delivered, after delivery was delayed. The bed came with a wooden plank of the wrong size and the company said they’ll cut the plank to fit the bed frame. Replacement of the defective parts have not arrived for the past 4 days. Each employee seems to shirk the work on another and the bed has remained unattended. I’m really harassed by Urban Ladder. Read below for updated review.
UPDATE
An Urban Ladder employee arrived one day after this review was posted and cut the plank to fit the bed frame. However, one screw that didn’t fit the frame properly was just forced in place and left loose. The sofa part with defect was also replaced at the same time. Would also like to note that the Urban Ladder salesmen at the showroom were very helpful and always responded to calls. Although the after sales service and customer care really needs exponential improvement. I’m increasing the rating from the initial 1 star to 3 stars now, as the problem has been solved after a lot of stress.
“Sushma Kherwar provided excellent service at Urban Ladder. She was courteous, knowledgeable, and very patient in explaining product details and helping us choose the right options. Her support and prompt responses made the overall experience smooth and pleasant. Truly appreciate her professionalism
Wonderful store located bang opposite to Phoenix Palladium mall lower parel
collection were very good and the staff was commendable . Special thanks to the Store Manager Mr. Manish he was very helpful, humble and had good knowledge about the product. Would recommend if you are looking furniture for you home.
Had a great experience at the Urban Ladder store! The furniture selection is stylish, functional, and well-displayed. Staff were friendly, knowledgeable, and helped me find exactly what I needed without being pushy. Quality is top-notch and the overall vibe of the store is warm and welcoming. Highly recommended!