About
From health coverage to health plans, Tata AIG General Insurance Company Limited covers a broad spectrum of needs, ensuring clients receive comprehensive support under one roof. Tata AIG General Insurance Company Limited has been serving customers through consistent and quality-oriented service delivery. With a solid excellent rating of 4.4 out of 5 from 88 customer reviews, Tata AIG General Insurance Company Limited reflects the quality and dedication it brings to every engagement.
Contact Information
| Phone | 022 6684 4444 |
|---|---|
| Address | 7th and 8th Floor, Cama Industrial Estate, Goregaon East, Mumbai, Maharashtra 400063, India |
| Website | https://www.tataaig.com/?utm_source=gmb&utm_medium=organic&utm_campaign=gmb_goregaon |
| Location | 19.1556889, 72.8554229 |
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Reviews
Terrible experience with TATA AIG. They are only interested in money and have no concern for customers. Extremely poor service and highly unethical practices. I strongly advise everyone to stay away from this company.
Absolutely Horrible Experience – Tata AIG Failed When It Mattered Most
I had one of the worst insurance experiences of my life with Tata AIG General Insurance, and I strongly advise people to think twice before trusting them.
On 26th December, I was traveling from Mumbai to Pune with my family when, just before a toll plaza, my rear left tyre suddenly burst. It wasn’t a minor puncture — the tyre was completely torn open. Anyone who has faced a breakdown on a highway with family will understand the panic and stress involved.
Since we were stranded and in a hurry, I had no option but to call the highway mechanics, who clearly took advantage of the situation and charged me ₹1100 just to change the tyre. They confirmed that the tyre was beyond repair and needed replacement.
I immediately called Tata AIG to inform them and seek guidance. A claim was registered, and I was told that a surveyor would contact me within 24–48 hours to approve or reject the tyre replacement claim. I clearly explained that we had advance bookings and could not afford to wait on a highway for two days.
They gave me the surveyor’s mobile number and asked me to contact him directly.
This is where the nightmare truly began.
The surveyor never answered a single call. I tried calling him 30–40 times, at different intervals, with absolutely no response. No call back. No message. Nothing.
Left helpless, we had no choice but to move forward. Driving long distances on a spare tyre that is one inch smaller than the original is unsafe, so we stopped at Vashi and replaced the tyre at our own cost since we also had travel plans to Alibaug the next day.
The new tyre cost me ₹7200. I even asked the shopkeeper to retain the damaged tyre, in case the surveyor wanted to inspect it — despite the fact that he was completely unreachable.
We continued trying to contact the surveyor during our stay in Alibaug, but once again — zero response.
We returned to Pune on the night of 28th December. I sent emails explaining everything, made multiple calls to Tata AIG customer care, and followed every possible channel. Till date, there has been no response from the company or the surveyor.
This experience clearly shows:
• Complete lack of urgency
• Zero coordination
• Total absence of accountability
• And utter disregard for customer safety and inconvenience
What is the point of paying insurance premiums if, during a real emergency, you are abandoned on the highway and forced to resolve everything on your own?
Tata AIG’s service during this incident was unprofessional, irresponsible, and deeply disappointing. I have lost both money and trust, and I will seriously reconsider continuing with this insurer.
Insurance is supposed to give peace of mind — Tata AIG gave me stress, silence, and frustration instead.
When you call on given board line, they do not have operators who can redirect the cal. Secondly for claim processing they are cutting corners without proving their point. The Claims department does not want to share the details of seniors and always try to cut short the communication by writing junk mails. If anybody knows about contact details of the in charge of the claims department please share. They have to be held accountable for settling the claims properly instead of they pushing the amount they like it.
I was there as a facilitator today to take them through the application of Neurolinguistic programming in Decision Making .
The participants were quite interactive and readily participated in all demonstrations that we had.
I'm sure the participants were benefitted greatly
Hope to be there again
The office looks really classy, it's located in R tech building inside Nirlon tech center, next to the movie star theatre.
Very professional people and office, staff are friendly and helpful.
They have 2 floors with a cafeteria, games section and common lounge. Overall the office looks very trendy, modern and professional at the same time.