Star Health & Allied Insurance - Fort, Mumbai
About
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Contact Information
| Phone | 1800 102 4477 |
|---|---|
| Address | 4th Floor, United India Building, Sir Phirozshah Mehta Rd, Kala Ghoda, Fort, Mumbai, Maharashtra 400001, India |
| Website | https://www.starhealth.in/?utm_source=gmb&utm_medium=organic&utm_campaign=homepageclicks |
| Location | 18.9341249, 72.8367679 |
Opening Hours
| Monday: 10:00 AM – 6:30 PM |
| Tuesday: 10:00 AM – 6:30 PM |
| Wednesday: 10:00 AM – 6:30 PM |
| Thursday: 10:00 AM – 6:30 PM |
| Friday: 10:00 AM – 6:30 PM |
| Saturday: 10:00 AM – 3:00 PM |
| Sunday: Closed |
Categories / Tags
Reviews
We have been policyholders for 4 years with continuous premium payments. Despite this, our claim during a genuine medical emergency involving gastroenterology and kidney complications was denied.
Even after medical reconsideration was submitted by the treating doctor, the claim was rejected again without transparent reasoning. Due to claim delays, we were forced to shift hospitals, yet the insurer continued denying coverage.
This conduct reflects unfair claim practices and lack of accountability. If this matter is not addressed properly, we will escalate it to IRDAI and other appropriate regulatory authorities.
Insurance is meant to provide protection during emergencies, not create additional stress for families already dealing with medical crises.
I had a very disappointing experience with Star Health Insurance.
I have been trying to close my policy for over a month now. I raised multiple tickets through the app, but they were repeatedly closed without any proper resolution or clear explanation.
I am an NRI and currently living outside India, so it is not possible for me to visit a branch office in person. To make things worse, the Star Health app does not function properly outside India, which makes it even more difficult to manage or close my policy.
When I contacted my agent for assistance, he initially responded but later completely stopped replying to my WhatsApp messages and never completed the cancellation process. Being ignored while trying to close a policy is extremely unprofessional.
I was also told that I could not update my bank details after closing my bank account and would instead need to cancel my existing policy and purchase a new one — which meant losing the premium rate I had previously locked in. This was very frustrating.
On top of that, my gender was incorrectly reflected in the app, and despite following up multiple times, it was never corrected.
The lack of accountability, poor communication, and unresolved issues have made this a very stressful experience. Based on my experience, I would not recommend Star Health Insurance.
Counter staff very supportive and cooperative, Thank you Star
Staff is very supportive and helping. I am happy with their services
Super Claim Support on Claim Desk by Kuldeep Sir.
Good help for renewal by Sangeeta Madam.
Good New Business support by Suhas Sir and Rohit Sir.
All dept back office support by Vinayak Sir.
All Officers & Staff is very co operative. No issue with any one in person but need to imporove support when there is claim. Its not at all fault of any one but system need to improve. All heigher authority contact numbers and email need to display on reception notice board.