Star Health & Allied Insurance - Borivali, Mumbai
About
When it comes to health coverage in Mumbai, Star Health & Allied Insurance - Borivali, Mumbai is a name that customers rely on for prompt and efficient service. Star Health & Allied Insurance - Borivali, Mumbai continues to earn trust through consistent and quality-oriented service delivery. Boasting a very good rating of 3.6 out of 5 from 122 customer reviews, Star Health & Allied Insurance - Borivali, Mumbai continues to be a preferred choice in Mumbai.
Contact Information
| Address | 1st Floor, Shroff Tower, Sodawala Ln, above RBL Bank, Govind Nagar, Borivali West, Mumbai, Maharashtra 400092, India |
|---|---|
| Website | https://www.starhealth.in/?utm_source=gmb&utm_medium=organic&utm_campaign=homepageclicks |
| Location | 19.2334716, 72.8532222 |
Opening Hours
| Monday: 10:00 AM – 6:30 PM |
| Tuesday: 10:00 AM – 6:30 PM |
| Wednesday: 10:00 AM – 6:30 PM |
| Thursday: 10:00 AM – 6:30 PM |
| Friday: 10:00 AM – 6:30 PM |
| Saturday: 10:00 AM – 3:00 PM |
| Sunday: Closed |
Categories / Tags
Reviews
I have had a terrible experience with Star Health & Allied Insurance, Borivali branch. I approached them regarding an error in my premium extra EMI deduction due to auto-pay.
What disappointed me:
1. Despite multiple follow-ups, the staff refused to cooperate in processing the refund of the extra premium deducted on urgent basis
2. I have been transferred between departments multiple times, with no resolution
3. My calls go unanswered, and no one takes responsibility for the error
This is completely unacceptable. As a policyholder who has been paying my premiums on time, I expected basic customer service and transparency. Instead, I faced dismissal and unwillingness to help.
There is a general feeling that Star Health is the worst service provider when it comes to claim settlement. I am not disputing that since it may be based on the experience of each policy holder. I too had few bad experiences. But I would like to take this opportunity to appreciate the Star Health Borivali branch team led by Mr. Saee Ameya Vaidya and Mr. Ajay More, who raised above expectations to resolve one of my claims which was rejected due to some technical issues. Mr. Ajay More was very much on top of the issue and guided me on each step until it got resolved/approved. I am very much thankful to the team and I am sure a genuine claim will never be rejected if we submit the necessary documents. 🙏
Since I Am Consistently In Touch With These Borivali West Branch Of STAR HEALTH INSURANCE COMPANY, I Got Lots Of Help & Support From Their All Working Staff As Well As From Managers Regarding Helps In Reimbursement Of Claim and all Necessary Documents. Thank You 😊
Worst never get insured here they are not paying my claim inspite of giving them all documents ; since April 25 they are just asking for documents which I have submitted twice . No claim settlement yet Harassing senior citizens
Worst experience ever with any company!
They are operating like a typical govt. company where you need to keep running to get things done. Even after paying your premiums regularly for years, the kind of service and customer support they offer is pathetic. It's been more than 2 months, they're still to settle my pre and post hospitalization expenses.
At first attempt they settled the claim for Rs.1497 against the claimed amount of Rs.32,000 with all bills and documents. Can you imagine that! That amount wouldn't cover even the expense incurred in traveling when one is hospitalized. After I raised a complaint with IRDAI, they reopened the case but they're still the same. Absolutely no change! No customer care at all.
Highly UNRECOMMENDED!