Savaari Car Rentals

Used Savaari for an outstation trip (Mumbai–Pune–Mumbai), and the experience was extremely disappointing.

To begin with, the driver took unnecessary detours without consulting us, which increased our travel time by nearly 1.5 hours. When questioned, he acted evasive and uncooperative instead of addressing the issue professionally.

On top of that, a bag was left behind in the cab. Despite multiple calls to customer support, there has been zero accountability or resolution. The driver is now denying having the bag, and the support team has been completely unhelpful — repeatedly stating they “can’t do anything.”

This level of service is unacceptable. Not only was the ride mishandled, but the complete lack of responsibility afterward reflects very poorly on the company’s reliability and customer care.

If this is not resolved promptly, I will be forced to escalate this further.

Would strongly advise others to think twice before using this service.

via Google

I am using Savaari for a long time now. Service has been excellent, very punctual, neat cars and knowledgeable drivers. Keep up the good work

via Google

I am extremely satisfied with the overall experience. Kishor Gupta (the driver) was punctual, polite, and very professional throughout the trip. He drove safely and responsibly.

He was also very cooperative and flexible with our travel schedule.

The vehicle was well-maintained and clean, and the entire trip was smooth without any issues. It was a very pleasant experience for me and my family.

Thank you for providing such reliable and excellent service. I would definitely recommend your service to others and look forward to booking again in the future.

via Google

Me and my friends were travelling back home to Mumbai from MadhyaPradesh. I was staying at a hotel in Indore and had a Train from Nagda station at 8 in the morning for the 8th of January. So my friend Mansi Salvi booked a Taxi from the company called Savaari to drop us to Nagda station which showed roughly 2hrs 15 mins. We had our driver come in before time. But we were sticking to our schedule on time. The driver despite coming early didn't fill in the gas or petrol. So he fills just gas asking us to pay him so he could fill the gas because he didn't had the money. We paid 25% online when we prebooked it. And paid him the rest of the money as we sat in the car. Now his petrol is zero he hasn't filled petrol. And the car stops mid highways where heavy vehicles passed in full speed getting us a mini heart attack. Which is quite dangerous, could have met a deadly accident. Now this driver starts restarting the car continuously, one of us knows to drive well so we know that either the car needs push or we need petrol to start the car. 30 mins into trying by himself he calling his friend and not the company about the problem as we ask him to arrange another vehicle. We realized he was not the actual driver who was assigned. The actual driver name was Raja and he Rihan something like that. And then come the actual driver who started the car in 2mins. If he would have been there initially we wouldn't have had any delays as the previous boys seemed immature as driver, we even had to tell him to put his belt on 3 times as he tells us back to close our doors properly and rudely telling us that he has been driving day and night and knows things only to know that his seat belt was making the alarm. A driver refusing to wear a seatbelt is quite concerning. Now while all of this happens I try phoning the company and explain the situation and carelessness of the driver. Asking me to book another train later which is not easily available. As it took us a month to get confirmed seat. They tell us such mechanical issues happens and they were not bound to pay us the refund. It difficult when we prebook a taxi from company so we can be safe and rely to reach on time. We still had kept a window period 40 mins to an hr just to be safe. Now I have a flight to catch Tomorrow morning to Germany. I'm very stressed I've paid a lot of money already for the trains and to the flight. The company should actually be paying me for the train tickets and the refund me the amount I paid them. The company has been giving unrealistic options of booking another train later or to discontinue the journey in the middle of the highway 3 girls to stand in the middle of highway with luggage. The customer service were polite but were not very helpful as they kept saying such mechanical issues keep happening and they are not bound to give us a refund back. If they had to be this careless, why would I look up to them as a company to prebook when I have to go through same troubles as catching instantly. This is a very unprofessional behavior for a company that promises service to people. The driver was Early no doubt we came down the hotel at 5.10. when we let him speak to the customer care officer he tells them that we arrived at 5.50. How can you be trying phone to people at 5.40 about you broken car when we didn't come down the hotel at 5.50 and you have managed to drive and fill gas and drive a few minutes to end up with a broken car in the middle of a highway where huge lorries and driver pass. This is a higher risk and huge hazard to customers safety. So many faults and gaps from having a different driver from one assigned to our safety. I need the company to understand the seriousness of this situation and refund me the money I lost. They can't refund me the inconvenience they caused.
It's a mental harassment when the company tells you such things happen cars break, accident happen, death happens this is merely anything.

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Avoid them, if you want to avoid last minute cancellation, panic and anxiety of seeing your plans getting derailed.

I had booked outstation multicity return cab from Savaari for my wife’s birthday and our marriage anniversary covering Nashik, Shirdi and Aurangabad.

On day of departure, there was no intimation or driver details message shared. I reached out to them proactively to find out the booking has been cancelled and an email has been sent 40minute prior departure. What wins the accolade is their sheer audacity to ask me for making alternate travel arrangements at last minute.

This after i had received assurance from their executive who had made my booking last evening that no last minute cancellation would happen.
I was not ordering from a remote location but from heart of mumbai so i should-not be worried about it.

Uber came to rescue and i had to reach my first of the cities later than planne, makemytrip helped me complete rest of itinerary with peace of mind.

Would strongly advice people to avoid this non reliable and unprofessional cab service provider, unless you have won a lottery recently and feeling lucky!! Just in case, best of luck - for you might need it later.

If there was an option of giving zero star rating, i would gladly do that for them.

via Google