About
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Contact Information
| Phone | 072089 96142 |
|---|---|
| Address | 90 Feet Rd, Krishna Nagar, Lokmanya Tilak Nagar, Saki Naka, Mumbai, Maharashtra 400072, India |
| Website | https://pioneerbajaj.co.in/ |
| Location | 19.0967282, 72.8880388 |
Opening Hours
| Monday: 9:30 AM – 6:30 PM |
| Tuesday: 9:30 AM – 6:30 PM |
| Wednesday: 9:30 AM – 6:30 PM |
| Thursday: 9:30 AM – 6:30 PM |
| Friday: 9:30 AM – 6:30 PM |
| Saturday: 9:30 AM – 6:30 PM |
| Sunday: 9:30 AM – 6:30 PM |
Categories / Tags
Reviews
Very disappointing and potentially dangerous service experience.
After collecting my bike from the service center, the rear brake suddenly locked while I was riding home on the highway. The brake disc became extremely hot and turned red, creating a dangerous situation that could have resulted in a serious accident. With the help of people nearby, I managed to move the bike safely to the side of the road. I have photos and videos of the incident.
Before the service, I was informed that the cost would be around ₹1,300 for labor and approximately ₹3,000 for parts. However, after the work was completed, I was presented with a bill of nearly ₹8,000. No proper explanation or approval was taken before adding these additional charges.
Another issue was that a part of my bike was damaged during the repair process. Instead of accepting responsibility, the service center asked me to pay extra because their regular welder was on leave and the repair was done by an outside technician. This was not caused by me, yet I was charged for it.
I spent almost two full days at this service center and was disappointed with the overall customer experience. The waiting area was poorly maintained, drinking water was frequently unavailable, proper seating was limited, and there were cleanliness issues, including garbage being left near customer seating areas.
Based on my experience, I find it difficult to understand how this service center maintains such a high rating. My personal experience was far below what I would expect from a highly rated workshop.
Poor communication, unexpected charges, damaged parts, and a serious safety issue immediately after service have completely destroyed my trust in this service center. I cannot recommend it to other customers.
They are not taking walking customers, need appointment by calling them and waiting period is 5 days. Worst service for bike servicing.
Terrible service—full of fraud and theft!
All frauds and thieves are working there. The quality of service is the worst. I took my vehicle in just for a general service, and here are the point-by-point issues I faced afterward:
First, they won't let you stay to watch. They keep your bike for at least a day and wait for you to leave.
There's a guy named Muhammad Alam. Before service, he inspected and drove it, saying it was in the best condition. After service, he claimed your bike was missing during acceleration and they could fix it in one day. I don't know what they did, but my bike really started missing acceleration.
I use iridium spark plugs in all three cylinders. After this experience, I took my vehicle somewhere else for servicing and found that all three spark plugs had been replaced with general, old, and blackened ones.
This is really interesting: My brake pads were changed without asking. Luckily, I had taken photos beforehand—they were pretty new. Before handing over the bike, I even asked his supervisor if I should change them, and he said they were almost new with no need. Even though, they changed them. When I confronted him, he claimed there were scratches on the pads. I said it was okay, just give them back to me. You won't believe it—he switched them with ones from 100cc bikes: totally worn out and packed in black plastic. I immediately opened it in front of everyone, and his face went pale. I told him I'd raise a complaint. Then his supervisor said, "Sir, sorry, we won't charge for the brake pads." They removed the brake pads from the bill but added the cost under different heads: multiple consumables, diagnostic charges (5 quantities), chain lube (3 qty), etc.
If you want to ruin your bike, take it there for service. This is really crazy! 😅😅
Staff are very polite. And wel trained My service advisor Mr. shivraj Chavan was very helpful and advise me briefly. And I am very happy with service and also with my freedom bike .
Their Customer Lounge doesn't have functional AC moreover not a single fan inside. Customers are made to wait for long just to get one job card opened. Waited almost 1 hour to give the vehicle for service. Further, too many vehicles inside and parked so closely that they end up with scratches for sure. Service done was okay. Just for normal service without an oil change, it took 6-7 hours.