iPacific Surgicals

Ipacific is an extremely trusted and sincere healthcare partner. My entire surgical supplies are delivered by them timely basis and with high quality. Highly recommend their services.

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We had a good experience in ordering a commode chair for my grandmother. They shared photos of the chairs available in-store and it was delivered swiftly to my house address. Happy with the quality of the product and the humble service offered. Thank you!

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I am sharing my personal experience guys…Excellent service,would recommend all for any surgical material please approach Ipacific surgicals…Very decent and polite people.Uncle & Palakbhai are very cooperative and humble.Service is very prompt.Roshan the staff member is also very helpful.
Thank you !🙏🏻

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Just purchased a wheelchair without visiting the store. Ram Ji was so sweet and helpful over the phone, shared images and details with his recommendation very promptly. He delivered the product immediately and a reasonable price, the guys explained the product and how to use it with utmost professionalism. I highly recommend this store for all your surgical needs.

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---SCAM BEWARE---
---FRAUDULENT BUSINESS---

(Daughter posting from father's account)
We acquired an intensive care unit (ICU) bed product, valued at Rs 52,000/-, from the retailer iPacific Surgicals to accommodate my elderly patient father, who is over 75 years old and has been critically ill due to a brain injury sustained some time ago. He is confined to bed, immobile, and weighs only 50 kilograms currently, as he has been subsisting solely on a liquid diet. Unfortunately, within two days of delivery of the bed, we encountered an issue where it could not recline upward beyond 75 degrees, making it challenging to prop my father up for sitting. We promptly submitted a complaint to the retailer, and a junior technician visited; however, they were unable to resolve the problem.

The retailer then promised to dispatch a more experienced technician for further evaluation, but despite numerous phone calls over the course of two weeks, this promise remained unfulfilled. During this time, the condition of the bed deteriorated further, to the extent that it could not even recline by 45 degrees. As you are aware, patients require elevation to at least 45 degrees during feeding, which prevented us from providing adequate nourishment to my father.

After almost two weeks of persistent efforts, involving approximately 10 calls to the retailer on a single day, we finally managed to arrange for another technician to visit. This technician confirmed that the bed frame was majorly bent out of shape and that repairs would entail complete reconstruction using welding, which would naturally require a substantial amount of time. We emphasized to the retailer that my father's critical condition necessitated continuous access to a bed, and even a 20-minute period without a bed would be unacceptable. However, our pleas were disregarded, and the retailer refused to consider any requests for a replacement, despite the product being well within its warranty period. We went so far as to propose the procurement of a new bed at an additional cost, however, this offer was also declined.

Furthermore, the staff at your retail location exhibited a complete lack of competence and professionalism. The individuals I interacted with, a young man with limited comprehension skills and a woman who insisted on placing me on hold repeatedly, were both inept and rude. They engaged in a pattern of harassment towards myself and my elderly mother, attempting to shift the blame for the damaged bed onto us. As a direct result of this interaction, my mother, who suffers from hypertension, experienced a dangerous elevation in her blood pressure.

The retailer continues to push their baseless claim that an undue amount of pressure was exerted upon the bed, which is patently absurd given that my father is underweight and physically incapable of movement. Following the collapse of their preposterous claims, they then attempted to insinuate that some occurrence could have transpired during our absence, which is again entirely implausible as my father never departs from the bed, nor do his nurse and attendants ever leave the room where they provide him care. It is abundantly evident that this retailer engaged in the sale of a defective bed from the outset and is now attempting to shift the blame onto us and evade their responsibility. The fraudulent nature of this retailer's operation is undeniable, and given our experience with their terrible service customers are strongly advised to exercise extreme caution when engaging in any transactions with them.

via Google