Care24

Monica has been truly exceptional in the way she cares for my mom. She has a wonderful attitude, is always patient, kind, and attentive, and consistently goes above and beyond in making sure my mom is comfortable and well taken care of while I am away. Knowing that my mom is in Monica’s care gives me immense peace of mind and a strong sense of safety and reassurance.

What I appreciate most is the genuine compassion and respect she shows every day. She does not simply do her job — she treats my mom with warmth, dignity, and sincere concern, which means so much to our family. Her dedication, reliability, and caring nature have made a huge difference, and I am deeply grateful for the support she provides. It is truly comforting to have someone so trustworthy and dependable caring for a loved one.

via Google

We had a great experience with the services provided by this company. Our caregiver, Vivek Gupta, was outstanding — caring, professional, and truly supportive. We would definitely recommend him. Niha and Pooja were also very helpful coordinators who made the entire process smooth and stress-free. Highly appreciate the excellent teamwork and support

via Google

We are very happy and satisfied with care 24 services. I had availed them for my father in law and now am availing for my father. The current attendant Shashikant Kharwal is very punctual and neat. He understands the duty very well. He is efficient and soft spoken. The previous attendant Rohan Kedare was also punctual and attended to my father well

via Google

We have had a great experience with Care24. Thanks are due to Priyanka who has been on top of things. She has been prompt in responding; stayed in touch constantly; and very efficient in providing solutions. She has played a major role in improvement of the patient's condition.

Suvarna Kamble, the caregiver, is quite attentive to patient needs. She is punctual, responsive and alert. She has taken good care of and helped the patient to a healthier position than what she was a few weeks ago.

We are grateful to Priyanka and Suvarna. Thanks

via Google

Zero-class service. Please do not book Care24.

Before booking, they call repeatedly and talk about how professional and reliable they are. Once you pay, everything changes. Calls are not answered, there are no callbacks, and no support when you actually need help.

The care managers—Pooja Yadav, Priyanka Yadav, and Afrida and two more which names I don't remember—were completely unhelpful. They keep saying I understand mam we are looking for nurses and will get back but no gain. No one took responsibility or provided solutions.

For the first two days, they charged ₹1000 per day. After that, the nurse Swapnali simply disappeared. After repeated calling she said company send me on leave and when crosss checked with manager they said she is not responding. Since then, for the last four days, I have been continuously calling with no proper response. When someone does answer, they just say “no staff available” and disconnect. I had been assigned two nurses but both of them cancelled at 11th hour.

Mr Anand on the first person from care 24 promised experienced caretakers would come. Also confirmed that there won't be any problem with the caregiver if one doesn't come we can provide replacement. but instead care manager sends the profile of a very young girls, one of whose address verification was also failed and had no experience with no near by location. All three were from Thane Mumbai Central powai.

My mother has just undergone surgery, and I genuinely needed support during this critical time. Instead, Care24 wasted my money, my time, and played with my emotions.

This message is for the OWNER of Care24: please understand what your customers are actually going through because of your staff’s behavior. If this is the level of service you provide, it’s better to shut the company down than exploit people during medical emergencies.

Extremely disappointed and mentally exhausted. I really want my money back.

via Google